• Fragrances
  • Collections
  • Our Story
  • Track
RYMAL

RYMAL SHIPPING & RETURNS

Welcome to RYMALโ€™s Shipping & Returns policy. Please review the following guidelines regarding our shipping services and returns process.

SHIPPING POLICY

1. RYMAL currently ships within the United Arab Emirates, within the United Kingdom, and to the international destinations available at checkout. We do not ship to P.O. boxes.

2. Shipping Fees

  • UAE Orders: Complimentary delivery applies to UAE orders.
  • UK and European Orders: These orders ship from our UK warehouse with complimentary delivery. If an item is unavailable in UK stock, we tell you before payment and the order cannot be placed. Other International Orders: These ship from our Dubai warehouse. Delivery charges are shown before payment.

3. Delivery Times

  • UAE: Standard shipping typically takes 2-5 business days.
  • International: Delivery times may vary by region, ranging from 7-14 business days. Please note that delivery times are estimates and may be subject to delays due to customs, weather conditions, or other unforeseen circumstances.

4. Order Tracking When a shipment tracking number has been assigned, you can use the Track Orders page with your purchase email and order number. Please contact Customer Service if you need assistance.

5. Duties and Taxes For international shipments, all customs duties, taxes, and import fees are the responsibility of the customer. These fees are not included in the product price or shipping cost and must be paid directly to the appropriate authorities.

RETURNS POLICY

At RYMAL, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our returns policy below:

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • The product must be in its original condition.
  • Items marked as โ€œSaleโ€ are not eligible for return.
  • RYMAL

    Distinctive fragrances composed with character, depth and exceptional concentration.

    Follow Us

  • Pages

    Collections

    All Fragrances

    Our Story

    Track Orders

    Terms & Conditions

    Shipping & Returns

    FAQ

  • Contacts

    Souk Madinat Jumeirah, Al Soufouh 1 (Next to Grandiose Supermarket), Dubai, United Arab Emirates

  • ยฉ 2026 โ€” All rights reserved.

    Privacy Policy

2. Return Process

  • To initiate a return, please contact our Customer Service team at manager@rymaldubai.com with your order number and reason for the return.
  • Upon approval, we will provide you with a return shipping label for orders within the UAE. International customers are responsible for covering return shipping costs.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping fees are non-refundable.

4. Exchanges At this time, we do not offer direct exchanges.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos and details of the issue. We will arrange for a replacement or refund based on the availability of the product.

CONTACT US For any further inquiries regarding shipping or returns, please contact our Customer Service team at info@rymaldubai.com.