Frequently Asked Questions

Order

Do you ship internationally?

Yes. RYMAL offers complimentary delivery within the UAE. UK delivery is complimentary when every item is available from UK stock. Items dispatched internationally from Dubai use live Aramex rates shown before payment. Only destinations listed at checkout are currently available.

International customs duties, taxes and import fees may be charged by local authorities or the carrier and are the customer’s responsibility. These charges are not included in the product price or delivery price.page for an estimate price.

How long does delivery take?

UAE orders typically take 3–7 business days once processed. UK orders fulfilled locally and international deliveries vary by destination and carrier. Delivery estimates are not guarantees. When a tracking number is assigned, it is available on the Track Orders page.

Can I make changes to my order after it’s placed?

If you need to update your order, please email info@rymaldubai.com within 24 hours of placing it. After this window, orders cannot be modified or canceled as they are prepared for shipment.

Can I change my shipping address after ordering?

If you need to update your shipping address, please contact us within 24 hours at info@rymaldubai.com. Once the order has been shipped, address changes are no longer possible.

I didn’t receive my order confirmation — what should I do?

Keep the order number shown after payment. If you do not receive a payment receipt or need help locating your order, please check your spam folder and contact info@rymaldubai.com.

What if my order is damaged, incomplete, or doesn't arrive?

We sincerely apologize for any inconvenience. Please contact us at info@rymaldubai.com with your order number and details, and we will prioritize resolving the issue promptly.